Open AccessArticle
Assessment of Service Quality Performance in Global Seaborne Trade of Agro-Commodities Using a Hybrid DEMATEL and Fuzzy Evidential Reasoning Approach
by Rasheed Onakoya, Zhuohua Qu*, Manyi Yang, Zaili Yang, Ha Thi Nguyen and Pisit Jarumaneeroj
Abstract
The uncertainty of information supporting rational decision analysis complicates the assessment of service quality delivery among various stakeholders within a transport logistics chain. As global seaborne agro-commodity trade continues to grow, it has become increasingly vital to analyze the risks associated with this uncertainty to support rational decisions regarding service delivery. In this paper, a framework consisting of multiple service Quality Dimension Indicators (QDIs) is developed. B...